Shipping Policy

Welcome to Wigs and Plus, where we not only provide you with top-quality hair products but also strive to ensure a delightful shopping experience from start to finish, including hassle-free shipping. Below, you'll find details about our shipping policy:

Order Fulfillment:

When you place an order online with us, our dedicated team swings into action to fulfill it promptly. We aim to process and dispatch all orders within 1 to 3 business days, ensuring that your fabulous new hair or any of our products finds its way to you as swiftly as possible.

Carrier Delays:

While we work diligently to ensure timely order processing, please note that shipping delays may occur beyond our control due to factors such as carrier issues or unforeseen circumstances. However, rest assured that we're committed to keeping you informed every step of the way and will provide updates should any delays arise.

Tracking Information:

Once your order is on its way, you'll receive a shipping confirmation email containing tracking information, allowing you to monitor the journey of your package right to your doorstep. Keep an eye out for this email—it's your ticket to tracking your eagerly awaited hair goodies!

Contact Us:

If you have any questions or concerns about your order or our shipping policy, don't hesitate to reach out to our friendly customer service team. We're here to ensure your experience with us is nothing short of fabulous!

Stay Glamorous:

At Wigs and Plus, we understand that receiving your order promptly is essential for maintaining your glamorous look. That's why we're committed to providing you with speedy and reliable shipping services, so you can slay with confidence every day.

Thank You for Choosing Wigs and Plus:

We sincerely appreciate your business and trust in us to fulfill your hair needs. Thank you for choosing Wigs and Plus—we can't wait for you to experience the magic of our products!

Terms of Service

These Terms of Service govern your use of the Wigs and Plus website located at www.wigsandplus.com (the "Site") and any purchases made in our retail store located at 37 West 14th Street, New York, NY 10011.

Acceptance of Terms:

By accessing or using the Site or making a purchase from our retail store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use the Site or make any purchases.

Products and Pricing:

All products available for purchase on the Site or in-store are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.

Orders and Payment:

By placing an order through the Site or in-store, you represent that you are at least the legal age of majority in your jurisdiction. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Shipping and Delivery:

We aim to process and ship orders in a timely manner. However, we are not responsible for any delays in shipping or delivery.

**Return and Refund Policy:**

Please refer to our Return and Refund Policy outlined above for information on returns and refunds.

Limitation of Liability:

To the fullest extent permitted by applicable law, in no event shall Wigs and Plus, its affiliates, or their respective directors, officers, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit damages arising from your use of the Site or products purchased in-store or through the Site.

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Changes to Terms:

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes.

Contact Us:

If you have any questions about these Terms, please contact us by email at Hello@wigsandplus.com or by mail at the following address:

Wigs and Plus

37 West 14th Street, New York, NY 10011

Privacy Policy

This Privacy Policy describes how Wigs and Plus ("we", "us", or "our") collects, uses, and shares your personal information when you visit www.wigsandplus.com (the "Site") or make a purchase from our retail store located at 37 West 14th Street, New York, NY 10011.

Personal Information We Collect:

When you visit the Site or make a purchase, we collect certain information about you, including your name, email address, phone number, shipping address, and payment information. We refer to this information as "Order Information."

How We Use Your Personal Information:

We use the Order Information that we collect to fulfill any orders placed through the Site or in-store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this information to:

- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information:

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your personal information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Your Rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Hello@wigsandplus.com or by mail using the details provided below:

Wigs and Plus

37 West 14th Street, New York, NY 10011

Contact Us

Got questions? Need assistance? We're here to help! At Wigs and Plus, we believe in providing exceptional customer service and assisting you every step of the way. Here's how you can reach us:

Customer Support:

Our dedicated customer support team is available to assist you Monday through Friday, from 10:00 AM to 6:00 PM EST. Whether you have inquiries about our products, need help with an order, or simply want to chat hair, we're just a message away.

Email:

Drop us a line at Hello@wigsandplus.com, and one of our knowledgeable team members will get back to you as soon as possible. Whether it's a question, feedback, or a virtual high-five, we're here to ensure your experience with us is nothing short of fabulous.

Phone:

Prefer speaking with someone directly? Give us a ring at  212-675-4129 during our business hours, and we'll be delighted to assist you. From product recommendations to order inquiries, we're here to make your shopping experience smooth and enjoyable.

In-Store Visit:

If you're in the New York area or planning a visit, we'd love to see you at our retail store located at  37 West 14th Street, New York, NY 10011. Our friendly team is on hand to provide personalized assistance and help you find the perfect hair solutions tailored to your needs.

Connect With Us:

Stay in the loop with the latest news, promotions, and hair inspiration by following us on social media.

We Value Your Feedback:

Your feedback helps us continually improve and enhance your experience with Wigs and Plus. Whether it's a suggestion, compliment, or even constructive criticism, we welcome your input with open arms.

Thank You for Choosing Wigs and Plus:

We're truly grateful for your support and trust in us to fulfill your hair needs. Thank you for choosing Wigs and Plus—we're here to make every hair day a great one!